Privacy Policy

Kindly read our Privacy Policy carefully before accessing Finstein ERPNext Solutions (a division of Finstein Advizory Service LLP). By using our website, ERP portals, or mobile applications, you agree to the terms described below. If you do not agree, please close this page or discontinue use of our website (www.finstein.ai/erpnext.html).

We recommend that you regularly review this Privacy Policy to stay informed about any updates. Your continued use of our site or services after any modification constitutes acceptance of those changes.

Welcome to Finstein ERPNext Solutions (“Website”, “we”, “our”, “us”) — a certified ERPNext & Frappe implementation partner from India. This Privacy Policy explains how we collect, store, and safeguard your personal information while providing ERPNext implementation, hosting, customization, and support services.

We respect your privacy and ensure compliance with India’s Information Technology Act (2000), applicable data protection laws, and global best practices like GDPR principles.

If you do not agree to abide by this statement, please avoid signing in or using our website, forms, or demo applications.

We may collect personal information from you when you visit our website, submit an inquiry, request a demo, or engage with our ERPNext solutions. The information collected may include:

User Personal Data

• Full Name
• Email Address
• Phone Number
• Company Name and Designation
• Business Address (including country and postal code)
• Login Credentials (where applicable)
• GST / Business Registration Number (if applicable)
• Financial Account or Transactional Information (for payments or invoicing)

This information helps us provide customized ERPNext services, communicate updates, and deliver secure, optimized experiences.

We may also combine the information you submit with publicly available data or third-party analytics (only with consent and for legitimate business purposes).

When you visit our website or portals, our servers may automatically collect certain details such as:

• IP Address, Browser Type, and Device Information
• Access Times, Referring URLs, and Clickstream Data
• ERP Form Submissions and Interaction Logs

If you use our ERP mobile application, this may include device type, OS version, and interaction analytics.

All such data is used to monitor website performance, detect fraud, and enhance service reliability.

Finstein ERPNext Solutions promises never to sell, rent, or share personal details with any third-party without your explicit consent, except where required by law or for secure service delivery (e.g., hosting, payment processing).

When you visit our website, we may store one or more cookies on your browser.

Cookies help:

• Maintain user sessions and preferences
• Analyze usage patterns (via Google Analytics or similar tools)
• Improve page loading and personalization
• Enable ERP demo functionalities and security verification

You can modify cookie preferences via your browser settings. Disabling cookies may affect website functionality.

Our servers automatically record specific logs when you access ERP portals or cloud dashboards.

These logs include:

• Date and time of access
• Pages or modules visited
• User agent details (browser or device)
• Session identifiers

Log data is retained for 30 days for performance optimization, debugging, and security auditing. Logs are auto-purged thereafter.

Using Google Analytics, we collect aggregated site traffic data (non-personally identifiable)

This includes browser type, session duration, geolocation, and bounce rates — purely for internal performance tracking.

These logs are securely retained for 60 days and then auto-deleted.

When you contact us through email, WhatsApp, forms, or ERP support tickets, we may retain the communication to:

• Process your requests or inquiries
• Improve our service and support responses
• Notify you about system updates, invoices, or policy changes

We never send unsolicited marketing emails. Communication is strictly relevant to your business interactions with Finstein.

Certain ERP features (e.g., RO tracking, attendance management, asset location) may use location data enabled via Google Maps API or equivalent services.

Location access is used only for authorized business operations and is not stored beyond the required period.

This Privacy Policy applies only to Finstein ERPNext Solutions.

Our site may contain links to third-party platforms, vendor systems, or reference materials.

We are not responsible for their privacy practices or data handling. Please review their policies separately before engaging.

We use the information collected to:

• Respond to product inquiries or demo requests
• Customize ERPNext implementations per your business workflows
• Process payments, invoices, or subscriptions
• Send project updates or policy notifications
• Analyze and improve website usability and system security

Your feedback may also be used to enhance product quality and customer experience.

We adopt industry-standard security protocols, including:

• SSL encryption and firewalls
• Role-based access control within ERPNext
• Daily backups and disaster recovery plans
• Regular audits against unauthorized access

While we strive for maximum protection, no system is completely immune to cyber threats. Accessing the system through shared devices or networks is at your own risk.

Yes, we periodically update this Privacy Policy.

The revised version will include an updated date and will be effective once posted.

We may notify users via email or website announcement in case of significant updates.

By accessing Finstein ERPNext Solutions, you signify your acceptance of this Privacy Policy.

If you disagree with any part, please discontinue using our website or services.

For questions or clarifications, contact:

Mail id : privacy@finstein.ai

Address: Finstein Advisory Service LLP- NextGen Center,
C' BLOCK, THIRD FLOOR, Door Nor 84, DK ADIKESAVALU NAIDU COMPLEX, Greams Rd, Thousand Lights, Chennai, Tamil Nadu 600006

Website : www.finstein.ai